Frequently Asked Questions


HOW DOES THE PIANOTRAX APP WORK?

The PianoTrax App and PianoTrax.com work together and independently. Mp3s purchased from the website will immediately show up in the App and vice versa.

The App can be used in "Airplane mode" and with a bluetooth speaker for uninterrupted playback.

The App is FREE. It has a list of "All Shows" making it easy to browse the complete Mp3 library.

You can download the Mp3s of your songs onto your mobile device, stream them or download them to your computer.

This version of the App is able to transpose and change tempo for Apple devices. Android devices will be a future release.  

HOW DOES THE SUBSCRIPTION WORK?

As a subscriber you have unlimited streaming access to all 22,000 tracks on the App and you can download 3 Free Mp3s each month from PianoTrax.com.

When you are a subscriber, all purchases of Mp3s and custom recording orders are made from the website, you do not purchase from the App, but you have unlimited streaming from the App.

To collect your Free monthly Mp3s, visit PianoTrax.com, choose the Mp3s you want and proceed to check out. The first 3 Mp3s are free each month. Additional Mp3s are automatically discounted.You can not receive the Free Mp3s until after the 7 day free trial has expired. You can purchase Mp3s at a discount during the trial period.

The Mp3s you purchase are yours to keep, even if you delete the App or cancel your account.

The cost of the subscription is $9.99 per month or $99.99 per year. 

MY SUBSCRIPTION/SONGS AREN'T WORKING!

Q. I can only play 30 second samples of each song.

A.Make sure your subscription was registered. You can not subscribe twice, so try it again.

Click the bottom tab on the PianoTrax App that says "SUBSCRIBE", when the registration is complete that tab will change to "SUBSCRIBED".

Q. My song isn't playing all the way through.

A. On the app, go to "MY TRAX", select the song in question.

You will see the Rewind/Play/Fast Forward buttons and a "Cloud" icon, that will turn to a "Streaming" icon when the song is downloaded or edited. If you click the "Streaming" icon, you will get a popup message that says "This will delete your changes!" That will also erase it from your device's memory so you can download it again when you have strong WiFi or Cell reception

Q. I can't download my free Mp3s at PianoTrax.com

A. Make sure you are not within the 7 day free trial. Apple / iTunes will not allow you to skip the trial period.

You will receive an automatic discount on Mp3s even during the trial period.

To collect your Free monthly Mp3s, visit PianoTrax.com, choose the Mp3s you want and proceed to check out. The first 3 Mp3s are free each month. Additional Mp3s are automatically discounted.You can not receive the Free Mp3s until after the 7 day free trial has expired. You can purchase Mp3s at a discount during the trial period.

The Mp3s you purchase are yours to keep, even if you delete the App or cancel your account.

The cost of the subscription is $9.99 per month or $99.99 per year. 

CAN I USE MY AFFILIATE LINK and COUPONS ON THE APP?

If you want to collect the commission on your purchases and other people making purchases using your affiliate referral link or use coupons, those purchases must be made from PianoTrax.com. For information on the Affiliate Program 

DOES THE APP TRANSPOSE AND CHANGE KEYS?

Yes. Visit the apple store to get the latest version of the App. The Android App does not have this feature yet.

When you have purchased a song, it will automatically be in the App. Go to "My Trax", choose your song. If you click the "edit" button it will automatically start to download the Mp3 to your phone and a wheel will appear with options to change key and tempo.

The App will remember your new tempo and key. You can not create an Mp3 with the App. If you need an Mp3, contact [email protected] and request one.  

CAN I DOWNLOAD THE EDITED VERSION OF THE TRACKS AS MP3S?

The App will remember your new tempo and key. You can not create an Mp3 with the App. If you need an Mp3, contact [email protected] and request one.  

I CAN EXCHANGE MY MP3S FOR A DIFFERENT VERSION FOR FREE?

Yes, if you purchase any version of a song from PianoTrax.com, you can exchange it for any cut or key already on the site. Just email us, tell us which song title, key and length you purchased and what key you need. If you have an Apple mobile device you can change key and tempo on the PianoTrax App.

WHAT IS THE 100% SATISFACTION REFUND POLICY?

100% satisfaction is guaranteed. If the Mp3s you ordered are not what you expected, you can email us and ask us to exchange the Mp3s for another version of the same song already on the site or we can refund your purchase. If you can not find a version that works you can request a custom recording. Custom recordings are typically $15 for the first 2 pages and $3 for each additional page of sheet music. A 3 page song would be $18.[email protected]

HOW DO I DOWNLOAD MY SONGS ON THE COMPUTER?

Shortly after purchase you'll receive an email with a link to download the Mp3s to the hard drive on your computer, or go to "My Account" in the upper right corner. In that drop down menu, you'll see your songs and a blue download button to the right of the song title. 

HOW DO I DOWNLOAD THE Mp3's TO MY MOBILE DEVICE?

There's a few easy ways to do that. 

  • A. 1. Use the PianoTrax App. It's free. Get it at the Apple App Store or Google Play.
    Mp3s purchased on the PianoTrax.com will immediately be playable in "My Trax" on the PianoTrax app, or:

  • B. 1. Download the Mp3s to your computer.
    2. Open iTunes and "Add to Library", then sync your computer with your mobile device, or:

  • C. 1. Download the Mp3s to your computer. 2. Open Dropbox on your computer and add them to a folder. 3. Download the Dropbox App for your mobile device and find that shared folder. Be sure to "make your file available offline" so you don't need WiFi or cell reception to play it. 

  • D. 1. Download the Mp3s to your computer. 2. Email them to your mobile device. 

  • E. 1. Download the Mp3s to your computer. 2. Email the Mp3 to your mobile device. 3. Tap on it to de-compress it. 4. Click on the "share" icon. 5. Text the Mp3 to your mobile device.  6. Hold down on the icon of the Mp3 until the option for "SAVE" shows up. That will save it to your voice memos application. I know this works on an iPhone, other devices have not been tested.

  • The PianoTrax App is probably the easiest way to hear your songs on your mobile device.

  • WHEN WILL MY PIANO ACCOMPANIMENTS ARRIVE?

    I DOWNLOADED MY PIANO ACCOMPANIMENT. WHAT FOLDER DID IT SAVE TO?

    Every browser has a downloads folder. Please check your browser settings to see what folder you are pointing your downloads to. Example: "Safari : Preferences : Save Download Files to.." Example: "Firefox : Preferences : General : Save Files to..."

    Can I order a piano accompaniment in a different key or different tempo?

    The new release of the App will change key and tempo for Apple mobile devices. This feature is not available for Android devices. If you need an Mp3 in the new key or tempo: contact [email protected], with the specific accompaniment you are interested in. Please identify the track on the site: Name, Key, Length, Piano or Melody, and then tell him what key you want it transposed to. If he can he'll transpose it and put it back up on the site in the new key. If he has to play it again from scratch, the normal custom order fees apply (based on the number of pages). There is also a software called "Amazing Slow Downer". The algorithms used allow tempo and key to be changed independently of each other. 

    CAN I CHANGE KEY OR TEMPO MYSELF?

    The PianoTrax App will change key and tempo on all your purchases. There is also a software called "Amazing Slow Downer". It will allow you to modify the Mp3s I send you. You can adjust tempo or key independently of each other. You can then save the Mp3 back to your hard drive. Amazing Slow Downer is also an App for your mobile device. You can try ASD lite for free and see if you like it, but you'll only be able to listen to the first 1/4 of your song. I have found that saving your songs to dropbox (which you need to install as an app) is the easiest way for ASD to access your songs and make adjustments. You can also export your song in the new key and/or tempo.

    What is Piano Trax?

    Piano Trax is an App and aWebsite. As a subscriber to the PianoTrax App you can stream all 22,000 piano accompaniments and change key and tempo. The change key and tempo feature is coming soon for Android devices.

    These backing tracks are great for singers to rehearse a song or use for performance.

    All the piano accompaniments are played by Tom Griep who is a professional accompanist based in Los Angeles.

    All the songs are formatted as Mp3s. You can either stream live from the site or PianoTrax App, and / or download them to your computer. The PianoTrax App will change key and tempo.

    You will receive an email with a link,, and / or you can go to "My Account" in the upper right corner of the home page to download the Mp3s.

    How do I get in contact with PianoTrax.com?

    If you have any questions you can contact us at [email protected]. There is also a live chat on the bottom right of your screen. If we're not available, you can leave a message and we will respond right away. Leave your email address in that window to assure that we have a way to contact you.

    Social Media?

    If you use social media would you consider "Liking Us" or "Tweeting" something to spread the word.Facebook.com/pianotrax   Twitter.com/pianotraxmusic   Instagram.com/pianotrax

    Why does a song have the tag (Partial Song) on it?

    Partial songs are not complete songs. They may have the dance break removed or a verse cut out, etc. Many of these Partial Songs will work for auditions. Look at the length of the song to get an idea how much was cut. If you are unhappy with the Partial Song you received, I can exchange if for any other version of the same song already on the site at no charge. Or you can consider a custom track Custom Piano Tracks.

    Why does a song have the tag (Audition Cut) on it?

    Audition Cuts are created for people that just need a 16 or 32 bar version of a song to sing for an audition. If you are unhappy with the Audition Cut you received, please email us for a full refund or an alternate version.

    What if the song i want has the tag (Not Available) on it?

    Most likely there is something amiss with that Mp3 and you should purchase one of the adjacent Mp3s instead.

    What if i purchase a song that is mislabeled?

    Let us know what the error is, we can fix it and we will send you the correct Mp3 at no charge.

    DOES THIS SITE PAY THE SONGWRITERS FOR THE USE OF THEIR SONGS?

    Yes, PianoTrax has an agreement with the Harry Fox Agency to pay mechanical licenses for the majority of the songs on the site, the others are paid directly or via compulsary mechanical licenses. Streaming licenses are also being paid to BMI and ASCAP. If you are a songwriter and are not seeing payments show up in your quarterly statements please contact us, so we can confirm payment arrangements with your publisher.  [email protected]

    If you can't find sheet music for your song, you can ask us to look for it, or request a transcription?

    Visit the Custom Notation page. We have good sources for hard-to-find sheet music and unpublished sheet music. If it does not exist we will have to do a transcription. Takedowns/transcriptions are labor intensive. They typically cost $30/pg. Visit the Custom Notation page and click the 'notation' button on the left side of the page for more details.

    How can I get sheet music for my song?

    This site does not sell sheet music that is available from normal sources. Try your local music store or HollywoodSheetMusic.com to see if they have it. If it is out-of-print, unpublished or hard-to-find, then contact us to see if I can find it for you. [email protected]

    How do I Change, reset or remove my credit card information?

    Choose "My Account" from the upper right corner of the home page. Scroll to the bottom of the drop down menu and click the red tab called: credit card reset. That will delete your old card info. Next time you make a purchase and check out you'll be asked to enter new card info. You may have to log out and log in again to have changes take effect.

    HOW DO I RESET MY PASSWORD?

    If you go to "Log in" in the upper right corner, click on it, below the space where you enter your email address and password it says "Forgot Your Password?". If you click it, the site will send you an email with details about how to reset your password. 

    I CAN'T LOG IN?

    It's the same credentials (email address and password) for PianoTrax.com and the PianoTrax App.

    First sign out of PianoTrax.com.

    Then go to "Log in" in the upper right corner of the site, click on it, below the space where you enter your email address and password it says "Forgot Your Password?". If you click it, the site will send you an email with details about how to reset your password. 

    After you get the credentials for PianoTrax.com, if you can't log in to the PianoTrax App, delete the App and reinstall it. If you click SUBSCRIBE on the bottom of the App, it'll ask you to log in. That should automatically RESTORE if you have a subscription, or it'll log you in.

    Your PianoTrax account is associated with an email address. If you have more than one account (associated with more than one email address), contact me and i can combine them.

    HOW DO I MODIFY OR CANCEL MY SUBSCRIPTION?

    On your Apple Mobile device go to: Settings / Apple ID (your name) / iTunes & App Store / Apple ID (your name) / Subscriptions

    Can I use PayPal for my purchase?

    PayPal is an option but it is not an instant download. You need to go to PayPal.com, enter [email protected] as the payee and send funds as friends and family. Then send me an email telling me what song you need. Include Title, Key, Length, Melody or Piano versions. I will email you the Mp3s. It might be in a few minutes, or it might be later that day when I get the message.

    Where is AuditionTrax.com?

    That's us! Piano Trax is the same company, we've just changed our name.

    What are the TERMS AND CONDITIONS?

    Terms and Conditions