FAQ

Website Questions

How does PianoTrax work?
When will my piano accompaniments arrive?
Are these songs played by a pianist or computer generated?
Can I purchase a single Mp3 without a subscription?
Why do some tracks say “partial song”?
I downloaded my Mp3s on the computer. What folder did it save to?
How do I download my Mp3s to my computer?
How do I save my songs to a mobile device?
How do I decide which version of a song to chose?

App and Subscription Questions

How does the subscription work?
How do I redeem my free Mp3s?
How do I subscribe for unlimited streaming and free Mp3s?
I have a subscription and I'm trying to redeem my free Mp3s, but the website wants to charge me.
My subscription isn't working. What should I do?
I can't log in on the PianoTrax app. What should I do?
I have a subscription, but i can't stream the entire song. What should I do?
Do I have to redeem all my Mp3s at the same time?
Can I use the PianoTrax app on more than one device?
How do I modify or cancel my subscription?
How does the PianoTrax app work?
Do I get a discount on additional Mp3s with a subscription?

Exchanges and Changing Key Questions

What is the 100% satisfaction refund policy?
Does the mobile app transpose and change tempo?
Can I exchange my Mp3 for a different version?
Can I edit the Mp3s myself?
Can I change key or tempo myself?
Can I order a piano accompaniment Mp3 in a different key or different tempo?
Can I download the edited versions of the tracks as Mp3s?

Affiliate Program and Coupon Questions

How does the affiliate program work?
How do I get a current coupon?
How do the coupons work?
How do I sign up for the newsletter?
How can I do a shout out for PianoTrax?
How do I contact PianoTrax?
How can I find sheet music for my song?
Does PianoTrax pay songwriters for the use of their songs?
Can I use my piano accompaniment for a YouTube or public performance?
What are the Terms and Conditions?

Log in and payment questions

Can I use PianoTrax on multiple devices?
How do I change or remove my credit card information?
How do I change my email address?
How do I combine multiple PianoTrax accounts.
How do I reset my password?