Frequently Asked Questions
How can we help you?
Subscriptions
How do I sign up for a subscription?
How does PianoTrax work?
How does the subscription work?
How do I redeem my free Mp3s?
How do I subscribe for unlimited streaming and free Mp3s?
Do I have to redeem all my free Mp3s at the same time?
The website is charging me for my free Mp3s. What should I do?
Can I get a discount on additional Mp3s with a subscription?
My subscription isn’t working. What should I do?
How do I modify or cancel my subscription?
How can I tell how many redeemable Mp3s I have left?
How do I know when my subscription cycle begins and ends?
App
How do I play my songs from my phone or tablet?
How do I play my songs from Apple Music or Play Music on my phone or tablet?
Can I use the PianoTrax app on more than one mobile device?
I can’t log in on the PianoTrax app. What should I do?
How do I update my PianoTrax mobile app? (Apple only)
How do I change key or tempo in the app?
How do I rehearse a specific part of a track on the app?
How do I update my PianoTrax mobile app? (Android only)
How do I create a playlist in the app?
How do I download a song to the app so I can listen to it without being connected to the internet?
How do I delete a track from "My Downloads" folder in the app?
The PianoTrax App isn't working. How do I fix it?
General
How does PianoTrax work?
How do I download my Mp3s to my computer?
How do I download Mp3s to my phone or tablet?
Can I purchase a single Mp3 without a subscription?
Why won't Safari let me download my track?
I downloaded my Mp3s to my computer, but I can’t find them. Which folder did they save to?
How do I purchase an Mp3 on my computer?
Why do some tracks say “Partial”?
How can I find sheet music for my song?
Can I use PianoTrax on multiple devices?
When will my digital piano accompaniments arrive?
Are these songs played by a pianist or computer generated?
Why can't I complete my checkout/Why isn't my payment going through?
Why am I getting an "Invalid User" error?
Why am I getting a $0 error at checkout?