Subscriptions
How do I sign up for a subscription?
How does PianoTrax work?
How does the subscription work?
How do I redeem my free Mp3s?
How do I subscribe for unlimited streaming and free Mp3s?
Do I have to redeem all my free Mp3s at the same time?
The website is charging me for my free Mp3s. What should I do?
Can I get a discount on additional Mp3s with a subscription?
My subscription isn’t working. What should I do?
How do I modify or cancel my subscription?
How can I tell how many redeemable Mp3s I have left?
How do I know when my subscription cycle begins and ends?
App
How do I play my songs from my phone or tablet?
How do I play my songs from Apple Music or Play Music on my phone or tablet?
Can I use the PianoTrax app on more than one mobile device?
I can’t log in on the PianoTrax app. What should I do?
How do I update my PianoTrax mobile app? (Apple only)
How do I change key or tempo in the app?
How do I rehearse a specific part of a track on the app?
How do I update my PianoTrax mobile app? (Android only)
How do I create a playlist in the app?
How do I download a song to the app so I can listen to it without being connected to the internet?
How do I delete a track from "My Downloads" folder in the app?
The PianoTrax App isn't working. How do I fix it?
General
How does PianoTrax work?
How do I download my Mp3s to my computer?
How do I download Mp3s to my phone or tablet?
Can I purchase a single Mp3 without a subscription?
Why won't Safari let me download my track?
I downloaded my Mp3s to my computer, but I can’t find them. Which folder did they save to?
How do I purchase an Mp3 on my computer?
Why do some tracks say “Partial”?
How can I find sheet music for my song?
Can I use PianoTrax on multiple devices?
When will my digital piano accompaniments arrive?
Are these songs played by a pianist or computer generated?
Why can't I complete my checkout/Why isn't my payment going through?
Why am I getting an "Invalid User" error?
Why am I getting a $0 error at checkout?
Can I use PianoTrax on multiple devices?
The PianoTrax app and website work hand in hand. You can be logged into one computer and one mobile device at the same time. They both use the same email address and password. If you are having trouble logging in, you may have to reset your password.
You can have the PianoTrax app on multiple devices, but you can only be logged into one at a time. You can share a subscription on more than one device, but an Apple subscription will not work on an Android device and vice versa.